I buy a box of diamond last month but i dont recieve any package

I buy last month a box of diamond last month but why i dont recieved it and its written was an error..but the worst one is it is added on my monthly bill in my au bill here in japan...i am loyal in this game but please give me the box of diamonds...it is worth ¥12000

Kindness ジマ about Last Empire – War Z: Strategy, v1.0.87